Frequently Asked Questions
Find clear, science-driven answers to the most common questions about our products, routines, shipping, and returns. We’re here to make your skincare experience simple, transparent, and effortless.
How long is the delivery time?
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Do you offer free shipping?
Yes. We offer free worldwide shipping on all orders.
Do you offer returns?
Absolutely. We offer a 30-day return policy on all products.
How do I request a return?
Simply contact our support team with your order number, and we’ll guide you through the process.
What if my item arrives damaged?
If your product arrives damaged or defective, we will send you a replacement free of charge or issue a full refund.
Are your products safe for sensitive skin?
Are your products dermatologically tested?
Our formulations are developed according to dermatological standards, using clean, functional ingredients with proven benefits.
How long does the routine last?
When used daily, the full routine lasts approximately 2 months.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Stripe-secured payments.
Can I change or cancel my order?
We can adjust orders within the first 2 hours after purchase.
Contact us as soon as possible for assistance.
How does “Subscribe & Save” work?
Can I skip, pause, or cancel?
Yes. You can manage your subscription anytime — skip upcoming deliveries, pause the schedule, or cancel with no fees.
Will I be notified before each renewal?
Yes. You’ll receive an email reminder before every upcoming delivery.
How do I reach customer support?
You can contact us anytime at support@nuddskin.com.
We typically respond within 24 hours.